RETURN AND REFUND POLICY
1. Conditions apply
BEP TIN COMPANY LIMITED ensures customer rights when participating in the service by allowing requests to return products and/or refunds before expiration. The duration of STEP TIN COMPANY LIMITED's Guarantee is set forth in the Terms of Service.
BAT TIN COMPANY LIMITED Ensures the provision of services and promotional programs, as requested by the User, to assist the User in resolving conflicts that may arise during the transaction process. Users may contact BEP TIN to agree on the resolution of their dispute or approach the relevant local authority to assist them in resolving any dispute arising before, during or after Use STEP NEWS COMPANY LIMITED's Guarantee Service.
2. Conditions for service cancellation
Customers agree that returns and refunds can only be requested in the following cases:
• The customer paid but did not receive the product, did not receive confirmation and service booking code....
• The products and services customers receive are clearly different from the information that consultants provide via phone, mail or directly in the product description, and other promotional programs.
• STEP TIN COMPANY LIMITED has agreed and agreed to allow the Customer to return goods and services (however, STEP TIN COMPANY LIMITED will need the Customer to reconfirm these agreements).
All return and refund requests must be made when customers contact the company hotline 078 69 88 881 or send an email requesting service cancellation kienduongmonghuy@gmail.com or go directly to the company office at only 14 Truong Quyen, Vo Thi Sau Ward, District 3, Ho Chi Minh City.
BEP TIN COMPANY LIMITED always carefully reviews each Buyer's return/refund request and reserves the right to make the final decision on such request based on the above regulations and in accordance with the COMPANY's Terms of Service STEP NEWS LIMITED.
3. Do not change your purchasing intention
Except as otherwise stated in this Returns and Refunds Policy, returns due to Buyer's change of mind will not be accepted.
4. Seller's Rights
When receiving a request to return goods and/or refund from the Customer, BEP TIN COMPANY LIMITED will notify the Customer via text (notification via phone with recorded recording/or email and/or text message). phone). Customers need to send feedback according to the instructions of STEP TIN COMPANY LIMITED within the specified time, calculated from the date of request (5 days excluding Sundays). After that time, if STEP TIN COMPANY LIMITED does not receive any response from the customer, STEP TIN COMPANY LIMITED will understand that completely agree,
And automatically refund customers without further notice.
BEP TIN COMPANY LIMITED always monitors Customer feedback in each case and reserves the right to make the final decision regarding customer's return/refund request.
5. Condition of returned goods
To limit problems related to returns, customers should note that they need to return the product including the entire membership card package, VAT invoice... if any and the product must be in good condition. intact as when receiving the goods. STEP TIN COMPANY LIMITED encourages Customers to take photos of the product as soon as they receive it as evidence for later comparison/complaint if necessary.
6. Return costs
STEP TIN COMPANY LIMITED and the Customer need to agree on who will bear the shipping costs for returned goods.
Note: Currently, BAT TIN COMPANY LIMITED does not support shipping fees or negotiate return shipping fees for complaint orders.
7. Refunds for Returned Goods
STEP TIN COMPANY LTD will only refund the Customer when BAP TIN COMPANY LTD confirms receipt of the returned Goods. In case the Seller does not respond within the pre-specified time period, STEP TIN COMPANY LIMITED will automatically refund the Customer without further notice. For more information on Customer response deadlines Depending on the case, refunds will be credited to the Customer's nominated credit card/bank account,
8. Communication between seller and buyer
STEP TIN COMPANY LIMITED encourages Users to contact each other to negotiate in advance when any problems arise in the transaction. STEP TIN COMPANY LIMITED will only intervene in the case of STEP TIN COMPANY LIMITED and the Customer unable to come to a final agreement; Therefore, Customers should proactively contact BAT TIN COMPANY LIMITED when there are any issues related to orders and booking of related services, or related services.
9. Disputes between BAT TIN COMPANY LIMITED and Customers
In case the Customer and BAT TIN COMPANY LIMITED cannot agree on a solution, the Customer and BUT TIN COMPANY LIMITED can complain about this to the Authorities for resolution.
If one party complains to the other party to the authorities, the complaining party needs to promptly notify about this dispute with the required information from BAT TIN COMPANY LIMITED, according to each specific case. . In that case. In case the payment has been paid by BUT TIN COMPANY LIMITED to the Customer in accordance with the Guarantee policy, the Customer agrees that STEP TIN COMPANY LIMITED is no longer responsible for resolving complaints, disputes or any longer. any responsibility for canceled orders.